ServiceWise for complete peace of mind
Working to ISO9001/2000 quality standards, Oxford Instruments’ NanoScience Service Team has the expertise and practical experience to understand and provide the right solution for every customer.
ServiceWise extended warranty
Oxford Instruments offers a standard 12-month warranty on all products. You can also upgrade this cover and purchase extended warranty. Warranty covers parts, labour, return from the factory and third-party items and on-site service if required. We can also loan control electronics and pumps, subject to availability.
ServiceWise service and maintenance contracts for Cryogen-free products
Oxford Instruments offers an increasing range of cryogen-free products, which use mechanical coolers to operate. These coolers require regular maintenance to ensure reliable long term operation. We have developed service and maintenance contracts to ensure complete peace of mind.
• ServiceWise Service: Standard
Offers a comprehensive service at annual intervals. It will include regular maintenance on compressors and pumps as well as vital checks on seals, wiring and instrument calibration.
All expenses and parts are covered by our standard service contract including compressor absorbers and
service kits.
• ServiceWise Service: Comprehensive
Offers the same excellent annual service schedule as our standard contract. In addition, our comprehensive service also includes extended warranty protection to ensure complete peace of mind. Should you select this product, we can offer on-site assistance and third-party items (such as pumps, electronics etc) protection. Additionally all parts, labour and transport costs are covered.
Our contracts are based on a three year cycle, but are available to purchase annually.