We take great pride in partnering with our customers to provide strong scientific technical support and instrument service throughout the life of our products. Our expert technical helpdesk engineers are on hand to answer any question or queries you might have related to product operation, application enquiries or for troubleshooting.
Behind the scenes
Our Customer Support Team delivers the background technical maintenance, expertise and service that keep your complete range of analyzers running smoothly:
- Preventative maintenance
- Instrument repair
- Support & service contracts
- Software and hardware upgrades
- Spare parts (available through trained distributors)
- Consumables – complete alphabet of products ranging from Aluminium sample cups to Zirconium standards.
Behind the science
Downtime could seriously hinder productivity. We deliver a service agreement based on the value of your investment.
Behind your success
Your investment in our equipment is backed by support of the highest standards, making cost of ownership very competitive.
The range of services we offer include:
- On-site & back-to-base instrument upgrade
- Off-site and on-site staff training
- Consultative services
- Instrument Service Contract
- Technical Information request
- Troubleshooting
In order to process your inquiry more efficiently, please ensure you have the name and the catalogue number of the product you need assistance on.