We take great pride in partnering with our customers to provide strong scientific technical support and instrument service throughout the life of our products. Our highly experienced engineers provide an excellent level of support and our expert technical and application helpdesk engineers are on hand to answer any question or queries you might have related to product operation, application enquiries or for troubleshooting.
Benefits of a world class support team
Our Customer Support Team offers you all the services that enables you keep your complete range of nanoanalysis equipment running smoothly.
We offer a range of service plans to meet individual requirements. The benefits include: discounted spares; technical hotline; economic factory repairs; preventative maintenance visits, software upgrades and fast response to emergency call outs. Details of our full range of service plan are available upon request.
All our equipment is installed by engineers that have been expertly trained on the products and services. This gives you the confidence that your equipment is functioning to the best performance.
We offer a range of training courses that will allow you to utilise your equipment in the most efficient manner. The training courses are given in the training facilities in our offices, or if required we can visit your site.
In addition to our offices around the globe we have a global network of distributors with well trained field service engineers. Our offices together with our distributors from an extensive network that is capable of providing the best coverage, the quickest and most accessible support network on a global basis.
To process your inquiry most efficiently, please ensure you have the name and if possible the serial number of the product you need support on. We recommend you to contact your local distributor first. Your local distributor is best aware of your equipment. In case your local distributor needs assistance they will have taken all details and escalate it to an Oxford Instruments centre for advance support.