Oxford Instruments takes pride in the support and service that we provide. Whether your requirements are general or specific, regional or national, local or international, we can tailor a package specifically for you. Our experienced and knowledge support team are available to provide you with complete lifecycle support for optimum system performance.
Example cover plans are shown below. For details of support packages in your region please contact your local Oxford Instruments office.
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Cover Plan 1 |
Cover Plan 2 |
Cover Plan 3 |
| Priority telephone support from helpdesk |
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| Remote diagnostic support health check |
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| Inca online interactive training for one person |
Option |
Option |
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| Inca Mics/Xstream hardware |
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| Computer hardware cover excluding printer |
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| Full detector repair cover (INCAX-Max) including window (all in-house labour and parts covered) |
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| 2 Working day response (Mon - Fri) |
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Option |
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| On site Labour including travel for remedial work |
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Option |
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| Software updates as applicable – self install |
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Option |
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Preventative maintenance visit to include:
- Computer health check
- Systems check
- Detector calibration check and report
- Electrical inspection
- Performance test and certification
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Option |
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| or |
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System remote test with Specification Compliance Certificate.
- Computer health check
- Systems check
Detector calibration check and report |
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Option |
Option |