Local technical support

Based at UK, USA, Germany, China, Japan and India, Oxford Instruments has a dedicated, qualified and experienced service team to support you with everything from installations, preventative maintenance, break fix, to general queries. You also have direct access to technical support from our magnet and cryogenics system engineers in our Oxford factory.

Service when you need it

Your Triton already comes with a full 3-year warranty (Triton Guarantee) covering the full system. For
even greater peace of mind for your planning and convenience, we offer the following service options –

Comprehensive service contract:

On-site preventive maintenance by an OI service engineer, priority access to spare parts from a service stock reserved for comprehensive service contract customers, as well as extended system warranty (if the Triton Guarantee has expired).

Preventative maintenance contract:

On-site preventive maintenance by an OI service engineer. We will service all pumps and compressors, update software/firmware and do a general health check of the system.

Preventative maintenance service kits:

Individual factory-serviced exchange pumps and compressor adsorbers are available to purchase as and when required. These service kits are installed by the customer in accordance with OI provided work instructions.

Extended warranty:

Covers your system beyond the standard 3 years Triton guarantee.

The Triton service brochure can be downloaded here.

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