Standard system warranty is 1 year and includes all supplied components without exceptions, on-site support, parts and labour. Extended warranty is sold in multiples of +1 year. Experimental wiring is excluded from the extended warranty but is included in the comprehensive service contract.

Preventative maintenance (PM) contracts

There are mainly three serviceable components on Io: the pulse-tube compressor adsorber and the two Adixen pumps:

Adixen ACP pump (2 off)

22,000 hours

PTR compressor adsorber

20,000 hours

We offer 3 years and 5 years PM contracts which include:

  • All parts, labour, travel and shipping costs of serviced items
  • On-site visit by a qualified service engineer as required based on the system run time
  • General system health-check of seals, wiring and cold traps
  • Firmware and software updates as and when required
  • 1 year warranty on serviced components

Comprehensive service contract

This contract allows the customer to safeguard his investment with complete peace of mind for a fixed price. We offer 3 years and 5 years comprehensive service contracts:

  • Preventative maintenance as detailed above
  • System warranty including all third-party components, such as pulse-tube cooler, electronics, magnet and experimental wiring
  • Priority access to an extensive service stock dedicated to Comprehensive Contract customers only. This service stock allows us to despatch spare parts within 3 working days
  • 10% discount on all consumables and, wiring and instruments purchased from our Cryospares websires
  • All parts, labour, travel and shipping costs of serviced items

Preventive maintenance service kits

Service exchange pumps and adsorbers are available for purchase as and when required. These items are shipped on site together with a detailed work instruction on how to swap them out. The customer is responsible for the service being carried out and to return the old pumps to us.