We are able to respond to urgent breakdown requests within four working hours. A full repair and maintenance facility is available; our dedicated technicians successfully repair and service hundreds of systems per year. The average turnaround time is five weeks from receipt of goods. This facility is designed to minimise downtime at customer laboratories. We also offer on-site service assessments for repairs, if your system cannot be sent back to our factory.
We hold definitive records on each system sold, including test and calibration data providing a benchmark for the continued functionality of the product.